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Terms of Service

Effective Date: [Add Date]

1. Acceptance of Terms

By accessing or using Refluent AI, you agree to be bound by these Terms of Service.

2. Description of Service

Refluent AI provides an AI-powered voice automation platform that:

  • Handles inbound and outbound calls

  • Captures leads and schedules appointments

  • Integrates with CRM and business systems

3. Eligibility

You must be at least 18 years old and legally able to enter into contracts to use our services.

4. Account Responsibilities

You agree to:

  • Provide accurate information

  • Maintain confidentiality of login credentials

  • Be responsible for all activities under your account

5. Acceptable Use

You agree NOT to:

  • Use the platform for illegal, harmful, or fraudulent purposes

  • Violate privacy or data protection laws

  • Abuse or disrupt the service

6. AI Usage Disclaimer

  • Our AI provides automated responses based on configured data

  • We do not guarantee 100% accuracy

  • You are responsible for reviewing outputs where necessary

7. Data & Compliance

You are responsible for:

  • Obtaining consent for call recording where required

  • Ensuring compliance with applicable laws (e.g., GDPR, telecom laws)

8. Payments & Billing

  • Services may be subscription-based or usage-based

  • Fees are billed as per your selected plan

  • Failure to pay may result in service suspension

9. Intellectual Property

All platform content, software, and technology are owned by Refluent AI.
You may not copy, modify, or distribute without permission.

10. Service Availability

We strive for high uptime but do not guarantee uninterrupted service.
Maintenance or technical issues may cause temporary downtime.

11. Termination

We may suspend or terminate your account if:

  • You violate these Terms

  • Payment obligations are not met

You may cancel your account at any time.

12. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential damages

  • Our total liability is limited to the amount paid by you

13. Indemnification

You agree to indemnify and hold harmless Refluent AI from claims arising from:

  • Your use of the service

  • Violation of these Terms

14. Governing Law

These Terms shall be governed by the laws of [Insert Country/Region — likely UK based on company registration].

15. Changes to Terms

We may update these Terms at any time. Continued use of the service constitutes acceptance of the updated Terms.

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