top of page

Terms of Service

Effective Date: 2 September 2026 Last Updated: 2 September 2026

​

These Terms of Service ("Terms") govern your access to and use of the website located at refluentai.com and any related pages, content and materials (the "Website"), operated by Refluent AI Ltd ("Refluent AI", "we", "our", "us").

​

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

​

Note: These Terms cover use of our Website only. Access to and use of the Refluent AI platform and services is governed by a separate customer agreement (including our subscription terms and Data Processing Agreement), which you accept when you sign up for the service.

1. About Us

Refluent AI Ltd is a company registered in England and Wales.

  • Company number: 16708045

  • Registered address: Amba House, 15 College Road, Harrow, England, HA1 1BA

  • Contact: privacy@refluentai.com

2. Use of the Website

You may use the Website for lawful purposes only. You agree not to:

  • Use the Website in any way that breaches applicable laws or regulations;

  • Attempt to gain unauthorised access to the Website, its servers, or any connected systems;

  • Introduce malicious code, or interfere with the proper operation of the Website;

  • Copy, scrape, harvest or extract data or content from the Website without our prior written consent;

  • Use the Website to transmit unsolicited or unauthorised advertising or spam;

  • Use the Website in any way that could damage, disable or impair it, or the experience of other users.

​

We may suspend or withdraw all or part of the Website at any time without notice.

3. Intellectual Property

All content on the Website — including text, graphics, logos, images, software, and the "Refluent AI" name and branding — is owned by or licensed to Refluent AI Ltd and is protected by intellectual property laws.

​

You may view and print pages from the Website for your own reference. You may not otherwise copy, reproduce, republish, distribute or exploit any content without our prior written permission.

​

The "Refluent AI" trademark and associated marks may not be used without our consent.

4. Accounts and Registration

Certain areas of the Website (for example, account or trial signup) may require registration. Where you create an account:

  • You are responsible for keeping your login credentials confidential;

  • You are responsible for all activity under your account;

  • You must provide accurate and current information.

Your use of any account, trial or the platform itself is subject to the separate customer agreement referred to above.

5. Content and Information

The content on the Website is provided for general information only. While we take reasonable care to keep it accurate and up to date, we make no representations or warranties that the content is complete, accurate, or current.

​

Nothing on the Website constitutes legal, financial, or professional advice, and you should not rely on it as such.

6. Third-Party Links

The Website may contain links to third-party websites and resources. These links are provided for convenience only. We have no control over, and accept no responsibility for, the content or practices of any third-party site.

7. Disclaimers

The Website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all warranties, express or implied, including as to availability, accuracy, fitness for a particular purpose, and non-infringement.

​

We do not guarantee that the Website will be uninterrupted, secure, or free from errors or viruses. You are responsible for configuring your own technology and using your own virus protection.

8. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud.

​

Subject to the above, to the fullest extent permitted by law, we shall not be liable for any:

​

  • Loss of profits, revenue, business, goodwill or data;

  • Indirect, special or consequential loss;

  • Loss arising from your use of, or inability to use, the Website.

​

This section governs use of the Website only. Liability relating to the Refluent AI platform and services is dealt with in the separate customer agreement.

9. Privacy

Our use of personal data is described in our [Privacy Policy], which forms part of your use of the Website.

10. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page with a revised effective date. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

12. Contact Us

Questions about these Terms can be sent to:

​

Refluent AI Ltd Email: privacy@refluentai.com Amba House, 15 College Road, Harrow, England, HA1 1BA

bottom of page