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Privacy Policy

Effective Date: [Add Date]

1. Introduction

Welcome to Refluent AI (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring transparency in how your personal data is handled.

 

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, and services.

2. Information We Collect

a. Personal Information

We may collect:

  • Name, email address, phone number

  • Business details (company name, industry, etc.)

  • Account login credentials

b. Usage Data​

  • IP address, browser type, device information

  • Pages visited, time spent, and interaction data

c. Call & Communication Data

As part of our AI voice platform, we may collect:

  • Call recordings

  • Transcripts

  • Customer interaction data

3. How We Use Your Information

We use your data to:

  • Provide and improve our AI voice services

  • Automate customer interactions (calls, bookings, follow-ups)

  • Manage accounts and customer support

  • Send service updates and notifications

  • Analyse performance and generate insights

4. Data Storage & Security

We use secure cloud infrastructure and industry-standard safeguards to protect your data, including:

  • Encryption (in transit and at rest)

  • Access control and authentication

  • Regular security monitoring

5. Data Sharing

We do not sell your personal data.

We may share data with:

  • Trusted third-party service providers (CRM, analytics, hosting)

  • Legal authorities when required by law

6. Data Retention

We retain your data only as long as necessary to:

  • Provide services

  • Meet legal obligations

  • Resolve disputes

You may request deletion at any time.

7. Your Rights

Depending on your location (e.g., GDPR), you may:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Request data portability

To exercise your rights, contact us at: [Insert Email]

​8. Cookies

We use cookies to:

  • Improve website performance

  • Analyse user behavior

  • Enhance user experience

You can control cookies via your browser settings.

9. Third-Party Integrations

Our platform integrates with tools like CRM systems, calendars, and communication platforms. These services have their own privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions, contact:
hello@refluent.ai.com

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